To make a complaint, we can write a complaint letter, call to the office in charge or go to the office. To get a good reaction for your complaint, you have to know how to write a good complaint letter..
Features of an effective complaints letters:
- Concise : understandable
- Authoritative : well written and professionally presented,
- Factual : enable readers to see immediately all the details,
- Constructive : with positive statements and suggesting positive actions,
- Friendly.
The best way on helping you to write a complaint letter is imagine you are the person receiving the letters.Your letter should encourage them to respond positively and helpfully to the complaint.No matter you are going to punch the one you are sending the letter to, it does not help for him to give you a good reaction.
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| MAP :FOMCA |
WHERE IS FOMCA ?
After knowing what is FOMCA, I would like to show where is FOMCA. We can refer to the map beside.
Consumers who want to make any complaint can go to office of FOMCA located at No. 1D-1, Bangunan SKPPK, Jalan SS9A/17 47300, Petaling Jaya,Selangor, Malaysia. If it is too far from where you live, you can make a call to their office which are
+(603) - 7876 2009 / 7875 6370/7877 1076.
Another way to contact FOMCA is to go to their website, the URL is http://www.fomca.org.my.We can also make our complaints to the National Consumer Complaints Centre (NCCC) which website is www.nccc.org.my.
Their office hours are from 9:00 a.m. to 6:00 p.m. , every Monday to Friday. We have to look out because they are closed for public holidays according to Selangor and national holidays.
First of all, welcome to my blog!!! In this blog, I would like to talk about Federation of Malaysian Consumers Associations (FOMCA).
Had you found a fly in your fried rice when you were enjoying your meal at a restaurant? Had you bought any expired product from a shop? When your right as a consumer have been deprived, what will you do? Will you complain? Who will you complain to? At that moment, you have to complain to FOMCA.
What is FOMCA?
FOMCA is a national non-governmental organization, which is voluntary, non-profit, non-political, and civic oriented. It is the umbrella body of registered consumer associations in Malaysia. FOMCA links the activities of consumers' associations in Malaysia and works together with the national and international levels towards strengthening consumer protection. The summary is, FOMCA is the one who protect the consumers' right from being deprived.
We must rejoice that in Malaysia, there is an organization that help us to uphold our right, to protect us from heartless businessman.
